Terms & Conditions

 

ESK8 ADDICT - TERMS AND CONDITIONS

Last updated: April 2025

Below you'll find the Terms and Conditions of Website, Service and Product use. Please read this page and, if you have any questions, do not hesitate to get in touch.

PAYMENT METHODS:

The ESK8 Addict website uses the following payment methods:

• PayPal
• Apple Pay
• Google Pay
• ShopPay: For your Debit and Credit Card payments.

All payments are completed via a secure SSL connection - please check for a Padlock icon in your browser. View the Privacy Policy for more information about how your payment information is collected, processed and, if applicable, stored.

EU & INTERNATIONAL CUSTOMS FEES

 

ESK8 Addict is based in the United Kingdom. All Products and Services sold via this website are done so on a Delivery Duty unpaid basis. Recipients outside of the UK may have to pay import duty and VAT, or a formal customs entry fee, prior to or on delivery. Any additional taxes, fees or levies may apply according to local legislation. If you're concerned, please check these details before placing any orders for delivery outside of the UK.

ABOUT THESE TERMS AND CONDITIONS:

This website is operated by Jonny Jones, trading as ESK8 Addict. Throughout the website, the terms “I”, “me” and “my” refer to Jonny Jones, trading as ESK8 Addict. Jonny offers this website, including all information, tools and services available from this website to you, the user, upon your acceptance of these terms, conditions, policies and notices.

This page outlines the terms and conditions of the ESK8 Addict online store, which is used to supply clothing and related products to you, whether these are physical goods or services.

If you are a new visitor to the website, and before you place an order, you are encouraged to read this page. These Terms tell you who I am, how I will provide products to you, how you and I may change or end the contract of sale, what to do if there is a problem with your order, and other important information. If you think that there is a mistake within these terms and conditions, please get in touch via the Contact page to discuss your concerns.

If you are a citizen of a non-English-speaking country, and are not fully able to understand these Terms, you are advised to visit a translation service (such as Google Translate) to help you with interpreting the information on this page. But please note, the accuracy of any third-party translation website is out of my control. I am therefore not liable for any inaccuracies in the information that is presented to you by way of using the service(s) mentioned, as this information may not be fully accurate to the true meaning of the Terms written on this page.

WHO I AM, HOW TO CONTACT ME & HOW I WILL CONTACT YOU:

• I'm Jonny, a Sole Trader, based in the UK.
• You can contact me by using the Contact Page or send a DM on Instagram.
• If I have to contact you regarding your order, I will email you, using the email address you have supplied. If no email response is received, or if an answer is needed quickly, I will call you if you have supplied a phone number. If these means of contact fail, and where deemed appropriate, I will send a DM on Social Media if possible.
• The use of your personal data is outlined in the Privacy Policy and GDPR Compliance Statement.

MEDIA & RIDER SAFETY:

Many of the pieces of content available on the ESK8 Addict website, Social Media channels, or via ESK8 Addict email marketing - whether it be photos, videos or written articles - demonstrate and/or talk explicitly about riding, building, maintaining and the general use of electric skateboards, electric longboards, Onewheels, EUCs and other types of personal electric vehicles and micro-mobility.

By consuming the media mentioned above, you accept that participating in the use of electric skateboards, longboards, Onewheels, EUCs and other personal transport devices may cause death, serious injury, 'bumps and scuffs' or other related bodily damage. This can be the result of losing balance, misjudgement of terrain, electrical or mechanical failure, or any combination of these things. If you decide to build one of these devices (DIY), ensure you are familiar with safety routines surrounding high-discharge batteries, heat output from soldering irons and general electrical safety. Always wear necessary PPE equipment. When carrying out maintenance, always ensure all fixtures (nuts, bolts and screws) are re-tightened to acceptable torque settings and that they are checked before and after each ride, you may wish to consider installing Loctite products to aid with this - depending on application.

Always wear at least a helmet - you have one head, please look after it. Kevlar lined clothing, which can include certified padding, is also available online. Full-body, motorcycle-style armour is also available. Knee and arm pads, as well as wrist guards, are widely available and are also recommended, especially if you've just purchased your first electric skateboard or other device.

AFFILIATE LINKS:

There may be affiliate links displayed on this website, as well as on Social Media posts. These links are related to the brand(s) in question and will take you to websites where you can buy electric skateboards/longboards/rideables and/or accessories. If you decide to purchase any items linked to with these affiliate links, I may receive a small commission. This process doesn't cost you anything more and helps to support ESK8 Addict.

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TERMS OF SERVICE:

By visiting this site and/or purchasing something from me, you engage in my “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the website, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content.

By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to all the Terms and Conditions of this agreement, please get in touch to discuss your concerns as I'd hate to lose you as a potential customer. If, after speaking to me, you are still not able to accept these Terms, then you may not access the website or use any services.

Any new features or tools which are added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. I reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to this website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website, following the posting of any changes, constitutes acceptance of those changes.

TECHNICAL DETAILS:

This store is supplied and hosted by Shopify Inc, using a collection of server infrastructures. Collectively, they provide the online e-commerce platform that allows me to sell my products and services to you. Shopify Inc. relies on Content Delivery Network (CDN) servers that are located in numerous countries around the world. The CDN network allows the prompt access of this website and its pages, no matter where you are located. Please refer to the Privacy Policy and GDPR Compliance Statement for details on how Shopify Inc’s CDN (and other services) uses your device’s information to provide a better experience every time you visit this website.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or province of residence. If you are using this website and are based in the United Kingdom, you must be aged 18 or over. If you are under the age of 18, please seek parent or guardian supervision. Please read SECTION 6 of the Privacy Policy for more information.

You may not use my products for any illegal or unauthorised purpose, nor may you, in the use of the Service, violate any laws in your country, state or province of residence (including, but not limited to, copyright laws).

You must not transmit any worms, viruses or any code of a destructive nature.
A breach or violation of any of these Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

I reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit/debit card information), may be transferred unencrypted and involve transmissions over various networks, and changes to conform and adapt to technical requirements of connecting networks or devices. Debit or Credit card information is always encrypted, using industry standard encryption, during transfer over networks. Please view the Privacy Policy for more information regarding how your Debit or Credit card information is handled.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website , Service, access to the Service, or any contact on the website, through which the service is provided, without express written permission by me.

The headings/sections used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

The information available on this website is as accurate, complete and/or current as possible. However, sometimes events outside of my control (such as a poor internet connection and/or software or device malfunction) may affect how information is presented on this website. In such cases, I am not responsible for the accuracy, completeness and/or timeliness of information that is made available on this website.

The material on this website is provided for general information only and should not be relied upon, or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk. If you require help with any decision, whether it be purchasing a product or service from me, or if you're considering taking part in an activity related to electric skateboarding, or other electric rideable, please contact me for further information.

This website may contain certain historical information which is not current and is provided for your reference only. I reserve the right to modify the contents of this website at any time. I will endeavor to update the information available on this website, however circumstances outside of my control may limit my ability to do so. You agree that it is your responsibility to monitor changes to this website.

SECTION 4 - MY CONTRACT OF SALE WITH YOU

My acceptance of your order will take place when you receive an order confirmation email, at which point a contract will come into existence between you and I.

If I cannot accept your order, I will inform you of this and, if required, refund any money that you have paid for the product or service. This might be because the product is out of stock, because of an unexpected limitation on my resources which I could not reasonably plan for, because I have identified an error in the price or description of the product, or because I am unable to meet a delivery deadline that you have specified.

The ESK8 Addict website automatically assigns an order number to your order and tells you what it is, via email confirmation, when I accept your order. The order number is a reference to locate your order information should you need to contact me regarding what you have ordered. You will be asked for your order number as well as some basic security questions should you need to talk to me about your order.

I sell internationally, as long as a commercial postal service is in operation in your country. If a shipping service to your country is not listed during checkout, please contact me for a shipping price.

SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for products are subject to change without notice.

I reserve the right, at any time, to modify or discontinue the Service (or any part of the Service, or content thereof) without notice at any time. I shall not be liable to you, or to any third-party, for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 - PRODUCTS OR SERVICES (IF APPLICABLE)

Certain products or services may be available exclusively online through this website. These products or services may have limited quantities and are subject to return or exchange only according to my Return Policy.

The photos and/or videos of the products on this website are for illustrative purposes only. Although I have made every effort to ensure the colours are displayed accurately, I can't guarantee that the device you are using to view this website has a correctly calibrated display/screen, which may not accurately reflect the colour of the product(s). Using screen settings specifically for night-time use alters the colours you see - images and products may look 'warmer' or slightly more orange than they actually are. For these reasons, the product(s) you receive may vary slightly from the images shown.

(a) If you want to make changes to products:

If you wish to make a change to the product(s) you have ordered (for example: size or quantity), please contact me. I will let you know if the change is possible. If it is possible, I will let you know about any changes to the price of the product(s), the timing of product supply or anything else which would be necessary as a result of your request to change. I will then ask you to confirm whether or not you wish to go ahead with the change.

(b) General product changes:

I may make minor changes to products to further improve on the products I sell. There is the chance that any product will be subject to change. Whether it be the design(s), colour(s) or sizing. Should there be any changes, they will not impact your ability to use the product(s) in question, however I will contact you in the event that a product change occurs after you have ordered a product that is affected by any of the changes mentioned.

(c) Providing products:

The cost(s) of delivery will be as displayed to you on this website, usually during the checkout. If there are products subject to special delivery terms or costs, these terms and costs will be fully detailed on the product page(s) in question, as well as during the checkout.

• If the products are goods, I will deliver them to you as soon as possible, within 30 days of the day that I accept your order. The order you place may arrive in more than one delivery. If you place an order that is identified as a pre-order on the website, I will aim to deliver your order to you within the delivery timeframe set out on the website for the product(s) in question.
• If the products are services, such as (but not limited to) drop-shipping, for re-sale by you, I will carry out the service(s) on the date agreed with you during the order process. The completion date for the service(s), as told to you during the order process, is an estimate and may be subject to change. If this is the case, you will be notified via email or phone within reasonable time.

(d) Delays:

I am not responsible for delays outside my control. If the supply of the product(s) sold to you is delayed, due to an event outside of my control, then I will contact you as soon as possible to let you know. I will then take steps to minimise the effect of the delay where possible. Provided I do this, I will not be liable for delays caused by the event in question. If there is a risk of extended delay, you may contact me to end the Contract of Sale and receive a refund for any products, services or delivery costs that you have paid for but not received.

(e) Collection:

I regret that my business location does not currently accept walk-in customers or 'Click & Collect'.

(f) Failed deliveries:

If nobody is available at your address to take delivery, and the products cannot be posted through your letterbox, the postal service or courier may leave your order in your 'safe place' (if you've setup this option), or leave you a note informing you of how to rearrange delivery, or how to collect your order from your local depot. You may also receive related emails and/or text notifications for your convenience.

(g) Delivery to a ‘safe place’:

If you have requested your order be left in a 'safe place' of your choosing (this can be done using the Notes section during the checkout), the postal service or courier will fulfil this request where possible. If you have requested a 'safe place' to be used to deliver your order, wet or adverse weather conditions may affect product packaging. If this is the case, I will not be held liable for any damage to order packaging or to the products themselves.

If, after a failed delivery to you, you do not re-arrange delivery or collect your order from a postal service or delivery depot, I may have to contact you for further instructions. A charge for storage costs and/or any further delivery costs may be requested. If, despite my reasonable efforts, I am unable to contact you or re-arrange delivery or collection, I may end the Contract of Sale.

(h) Responsibility of goods:

Purchased goods will be your responsibility from the time you, or a person nominated by you, takes delivery of the product(s) at the address you gave me.

(i) Ownership of goods:

You own the purchased goods once I have received payment in full.

(j) Failure to give required information to me:

I may need certain information from you so that I can supply products to you, for example, a postal address for delivery. If so, this will have been stated during the checkout on this website, via email, DM or verbally over the phone when placing an order. If you do not give me this information within reasonable time of being asked for it, or if you give me incomplete or incorrect information, I'll first make efforts to ask you for the correct information, but I may either end the Contract of Sale, or make an additional charge, of a reasonable amount, to compensate me for any extra work that is required as a direct result. I will not be responsible for your order being delayed for dispatch, or part of your order not being supplied, if this is caused by you not giving me the information I need within a reasonable time of you being asked for it.

(k) Suspension of product supply to you:

I may have to suspend the supply of a product:

• To deal with technical problems or make minor technical changes.
• If the products are one-off services. I will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
• To make changes to the product as requested by you or notified by me to you.
• In the case of potential fraudulent activity. All orders received online are screened for fraud automatically. If your order is 'flagged' by the system, I will contact you for further information and verification.

(l) Your rights if I suspend the supply of products:

I will contact you in advance to tell you that I will be suspending supply of the product(s), unless the problem is urgent or an emergency. You may contact me to end the Contract of Sale for a product if I suspend it, or tell you I am going to suspend it. In each case I will refund any monies you have paid in advance for the product(s). If the case is not deemed urgent or an emergency, and I receive no correspondence from you regarding the suspension of supply of products, I will refund any monies you have paid in advance for the product(s) within a reasonable timeframe and you will be notified.

SECTION 6.1: YOUR RIGHTS TO END THE CONTRACT OF SALE

(a) You are welcome to end your Contract of Sale with me:

• If your goods are faulty, or not as described, and you are a consumer, you have up to 30 days to get a full refund. Please contact me as soon as possible to discuss any problems with your order. If you are a business customer and the products purchased from me are not as described or are faulty, please contact me as soon as possible to discuss the concerns you have with the goods that have been delivered to you.
• If you want to end the contract because of something I have done or have told you I am going to do, see point (b) below;
• If you are a consumer and have simply changed your mind about the product(s), please see point (c). You may be eligible for a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the cost(s) of return of any products;
• In all other cases (if I am not at fault and you are not a consumer exercising your right to change your mind), please see point (f) below.

(b) Ending the contract because of something I have done or am going to do:

If you are ending the Contract of Sale for a reason set out below, the contract will end immediately and I will refund you in full for any products which have not been provided. The reasons are:

• I have told you about an upcoming change to the product(s) or these terms and conditions which you do not agree to;
• I have told you about an error in the price or description of the product(s) you have ordered and you do not wish to proceed;
• There is a risk that supply of the product(s) may have a long delay because of events outside of my control;
• I have suspended supply of the product(s) for technical reasons, or I have notified you I am going to suspend them for technical reasons, in each case for a period of more than 60 days; or
• You have a legal right to end the Contract of Sale because of something I have done wrong.

(c) Exercising your right to change your mind if you are a consumer:

If you are a consumer, for most products bought online, you have a legal right to change your mind within 14 days and receive a refund.

(d) Situations where consumers do not have a right to change their minds:

Your right as a consumer to change your mind, under a Contract of Sale with me, does not apply in respect of:

• Products that have been modified so they do not conform to my general specification, whether decoratively or physically;
• Services: Once any given service offered has been completed, even if the cancellation period is still running;
• There is a risk that supply of the product(s) may have a long delay because of events outside my control;
• Any product(s) which become physically mixed inseparably with other items after delivery.

(e) How long consumers have to change their minds:

If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered:

• Have you bought services (for example, but not limited to: drop-shipping, paid by you but delivered to somebody else)? If so, you have 14 days after the day I email you to confirm that I accept your order. However, once I have completed the service(s) you cannot change your mind, even if the period of 14 days is still running. If you elect to receive the service(s) within the 14 days and cancel after I have started the service(s), you must pay me for the services provided up until the time you tell me that you have changed your mind.
• If you have bought goods, you have 14 days after the day you receive your goods, or somebody you nominate receives the goods, unless your goods are split into more than one delivery over different days. In this case you have until 14 days after the day you (or somebody you nominate) receives the last delivery.

(f) Ending the contract where I am not at fault and there is no right to change your mind:

Even if I am not at fault and you are not a consumer who has a right to change their mind (see point (a) above), you can still end the contract before it is completed. A contract of sale for goods is completed when the product is delivered and paid for. A contract for services is completed when I have finished providing the service(s) and you have paid for them. If you want to end the contract in these circumstances, just contact me to let me know. The contract will not end until 14 days after the day on which you contact me. I will refund any advance payment you have made for products which will not be provided to you due to the contract cancellation.

SECTION 6.2: HOW TO END THE CONTRACT WITH ME (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

(a) To end the contract with me, please let me know by doing the following:

• Contact me via the Contact Page. Please provide your name, order number, delivery address, details of the order and, where available, your phone number and email address.

(b) Returning products after you've ended the contract:

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to me. The product(s) must be in as-new condition, otherwise there may be a re-stocking fee. The simplest way to return the product(s) is to post them back. Please contact me regarding this and to obtain the postal address. If you are a consumer exercising your right to change your mind, you must return the goods within 14 days of telling me you wish to end the contract. You will be responsible for the cost(s) of returning the goods to me.

(c) I will pay the cost(s) of return:

• If the product(s) are faulty or are not as described; or
• If you are ending the contract because I have told you of an approaching change to the product or these terms and conditions, an error in pricing or description, a delay in delivery due to events outside of my control, or because you have a legal right to do so as a result of something I have done wrong; or
• If I offer to collect the products from you, which may be the case in circumstances where your address is reasonably local.
• Please note that the cost of return will be refunded to you after inspection upon receiving the product(s) back.

(d) How I will refund you:

If you are entitled to a refund under these terms and conditions, I will refund you the price you paid for the product(s), including delivery costs, where relevant, by the method you used for payment. However, I may make deductions from the price, as described below.

(e) When I may make deduction from refunds if you are a consumer exercising your right to change your mind:

• I may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods. For example, if this has been caused by you handling them in a way which would not be permitted in a shop. Refunds will take place after the product(s) have been received back and have been inspected.
• The maximum refund for delivery costs will be the cost(s) of delivery that you have paid.
• If you were eligible for free delivery, there will be no delivery-service-based deduction, unless otherwise agreed upon or stated in my communication(s) with you regarding your specific returns case.
• Where the product is a service, I may deduct, from any refund, an amount for the supply of the service for the period for which it was supplied, ending at the time when you told me you had changed your mind. The amount will be in direct proportion to what has been supplied, in comparison with the full coverage of the contract.

(f) When your refund will be made:

I will refund you as soon as possible. If you are a consumer exercising your right to change your mind, then:

• If the product(s) are goods, your refund will be made within 14 days from the day on which I receive the product(s) back from you. For information about how to return a product to me, see point (b) above.

SECTION 6.3: MY RIGHTS TO END THE CONTRACT

(a) I may end the contract for a product at any time by writing to you if:

• You do not make any payment to me when it is due and you still do not make payment within 7 days of me reminding you that payment is due;
• You do not, within a reasonable time of me asking for it, provide me with information that is necessary for me to provide the product(s); or
• You do not, within a reasonable time, allow me to deliver the product(s) to you.

(b) You must compensate me if you break the contract:

If I end the contract in the situations set out in point (a) above, I will refund any money you have paid in advance for products I have not provided, but I may deduct or charge you reasonable compensation for the net costs I will incur as a direct result of you breaking the contract.

(c) I may withdraw the product:

I may write to you to let you know that I am going to stop providing the product. I will let you know at least 21 days in advance of the product being stopped or discontinued, and I will refund any money you have paid in advance for products which will not be provided.

SECTION 6.4: IF THERE IS A PROBLEM WITH THE PRODUCT(S)

If you have any questions or complaints about products you have purchased, please contact me. You can send a message via the Contact Page.

SECTION 6.5: YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER

If you are a consumer, I am under a legal duty to supply products that are in conformity with this contract. If you are a UK citizen, please see the summary below of your key legal rights in relation to the products. Nothing in these terms and conditions will affect your legal rights. If you are a citizen of any other country outside of the UK, these legal rights may vary, however I will always provide products to the best of my ability to avoid any potential consumer or business disputes.

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SECTION 6.6: SUMMARY OF YOUR KEY LEGAL RIGHTS FOR UK CITIZENS

These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk.

(a) If you have purchased goods, the Consumer Rights Act 2015 says goods must be:

1. As described
2. Fit for purpose
3. Of satisfactory quality

During the expected lifespan of your product, your legal rights entitle you to the following:

• Within the first 14 days after purchase, you have the right to cancel your purchase for a full refund from the moment you place an order, until 14 days after it was delivered.

• Within the first 30 days after purchase, you have the right to reject the goods. You can return an item which does not meet the above three criteria (6.6a) for a full refund.

• After 30 days, you are not legally entitled to a full refund. However, you can ask the retailer to replace or repair the goods, which do not meet the above three criteria.

• Within 6 months after purchase, if a product develops a fault, it’s assumed it has been present since the time of purchase. This means it’s up to the retailer to prove it wasn’t there when you bought it. If a repair or replacement has failed, you have the right to reject the goods for a full refund or price reduction.

(b) If your product is services, for example a contract to drop-ship products, the Consumer Rights Act 2015 says:

• You can ask me to repeat a service if it's not carried out with reasonable care and skill, or get some money back if I can't fulfil a repeated service.
• If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
• If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
• The points made above, with reference to SECTION 6.1 Point (b), are also valid here.

(c) Your obligation to return rejected products: If you wish to exercise your legal rights to reject defective products, you must post them back to me or (if they are not suitable for posting) allow me to collect them from you (where possible). I will pay the cost(s) of postage or collection. Please send me a message via the Contact Page to discuss.

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SECTION 6.7: YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A COMPANY

(a) If you are a business customer, I warrant that, on delivery, any products which are goods shall:

• Conform to their description;
• Be free from material defects in design, material and workmanship; and
• Be of satisfactory quality.

(b) For contracts of sale entered into with business customers: I will not be liable for the overall performance of T-Shirts that have been stored in hot and/or humid conditions, or in an environment that contains fumes or other odours that may affect the look, smell, feel or integrity of the garments used.

SECTION 6.8: LIMITATION OF SALES

I reserve the right, but am not obligated, to limit the sales of my products or Services to any person, geographic region or jurisdiction. I may exercise this right on a case-by-case basis. I reserve the right to limit the quantities of any products or services that I offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of me. I reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

SECTION 6.9: CUSTOMER EXPECTATION(S)

I do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7 - PRICE AND PAYMENT

(a) The price of the product (which excludes UK VAT as I am not UK VAT registered) will be the price indicated on the product and order pages when you placed your order. I take reasonable care to ensure that the price of the product advised to you is correct. However, please see SECTION 7 Point (c) below for what happens if I discover an error in the price of the product you order.

(b) Discount codes: Sometimes one or more discount codes will be promoted which will (where eligible) offer money off one or more products or services, or reduce the cost of delivery/shipping. The offers promoted will only work if the discount code in question is entered into the appropriate field during the checkout. If, after placing an order, you discover there was a discount code available to use, or if you forgot to use a discount code, I will be unable to offer you the discount or special offer post-sale, as you have already entered into the contract of sale. All orders are final. If you are not satisfied with these terms, you are welcome to cancel your order for a refund. Please see SECTION 6.1 above for more information.

(c) What happens if I got the price wrong: It is always possible that, despite my best efforts, some of the products I sell may be incorrectly priced. Usually I will check prices before accepting your order.

• If you pay a lower price when you place your order, compared to what the correct price should have been when you placed your order, I will honour and charge the lower amount.
• If the product's correct price is substantially higher than the price stated to you when placing your order, I will contact you for your instructions before I accept your order.
• Furthermore, if I accept and process your order where a pricing error is obvious and could have easily been recognised by you as a pricing error, I will contact you to discuss the situation. Depending on the outcome, I may be forced to end the contract of sale and require the return of any goods provided to you in exchange for a refund.

(d) When and how you must pay: For website-based orders, I accept payment with all major card providers and other digital payment methods. 

• For goods, you must pay for the products before I despatch them.
• For services, you must also pay up-front for the service, and any products that relate to the service in question, before the service is carried out and/or any product is dispatched.
• For website orders, payment is made during the checkout page(s).
• Orders placed for services (by definition) are usually invoiced. Payment can sometimes be made via the checkout page(s),or via digital payment methods or Bank Transfer.
• Orders placed for services (such as drop-shipping to an address different to that of the billing address), payment is made during the checkout page(s).
• If you are a business placing a volume order for products and/or services, invoices will be raised for payment via digital payment methods or Bank Transfer.

(e) Incorrect invoices: If you are a consumer or business customer and think an invoice is incorrect, please contact me as soon as possible to let me know. Any errors will be corrected and you will be issued with a new invoice for payment.

SECTION 7.1 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

I reserve the right to refuse any order you place with me. I may, by my sole discretion, limit or cancel quantities purchased per person, per household/delivery address or per order. In the event that I make a change to or cancel an order, I will attempt to notify you via e‑mail and/or phone number provided at the time the order was made. I reserve the right to limit or prohibit orders that, by my sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on my store, so that I can process your order(s) as soon as possible. You agree to promptly update your account and other information should it change, including your email address. Debit/credit card numbers and expiration dates are securely stored in the ShopPay interface for your convenience, these should be kept updated so the checkout process is as convenient and fluid as possible. I have no access to this payment information. ShopPay is an optional payment method and you are not required to use it as other methods, such as PayPal, are available.

SECTION 8 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by my Privacy Policy. Please view the Privacy Policy to ensure you are happy with how your personal information is gathered, used and stored.

SECTION 9 - OPTIONAL TOOLS

I may provide you with access to third-party tools, such as ESC programming software, over which I neither monitor nor have any control nor input.
You acknowledge and agree that I provide access to such tools "as is" and “as available” without any warranties, representations or conditions of any kind and without any endorsement. I shall have no liability whatsoever arising from, or relating to, your use of optional third-party tools.

Any use by you of optional tools offered through the website is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

I may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 10 - THIRD-PARTY HYPERLINKS, GOODS, SERVICES, RESOURCES AND TRANSACTIONS

Certain pages, products and services available via my Service may include hyperlinks or content from third-parties.

Third-party hyperlinks (URLs) on this website may direct you to third-party websites that may not be affiliated with me. Hyperlinks to external websites are published in good faith, based on historic knowledge that the website and/or company in question can be trusted at time of publishing. But, I am not responsible for examining or evaluating the content or accuracy after the date of publishing the third-party hyperlinks in question and I do not warrant and will not have any liability or responsibility for any third-party materials or websites or for any other materials, products, or services offered by third-parties.

I am not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. You are advised to carefully review the third-party's policies and practices, and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. However, if you feel a hyperlink to a third-party should be removed from this website due to concerns you may have, please do not hesitate to contact me.

SECTION 11 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at my request, you send certain specific submissions (for example: contest or competition entries in image or written-word format) or without a request from me you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that I may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to me.

I am, and shall be, under no obligation:

(1) to maintain any comments in confidence;

(2) to pay compensation for any comments; or

(3) to respond to any comments.

I may, but have no obligation to, monitor, edit or remove content that I determine, in my sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or if the content violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead me or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. I take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on my website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions and imagery, pricing, promotions, offers, product shipping charges, transit times and availability.

I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). For further information regarding product and pricing errors and/or changes, please refer to SECTION 6 (b) and SECTION 7 (b).

Should any changes need making to information in the Service or on any related website, any update, amendment or clarifying of the information in question, including, without limitation, pricing information, will be completed as quickly as possible. For further information, please refer to SECTION 6 (b) and SECTION 7 (b). No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate my intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

I reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

I will always do my best to provide the best possible Service.

However, I do not guarantee, represent or warrant that your use of my Service will be uninterrupted, timely, secure or error-free. Technical events outside of my control can affect your connection to this website, and so at any time, without warning, the Service may become unaccessible, slow and insecure - all of which may create errors. If any errors do occur, please contact me if you have concerns. If the Contact page isn't reachable, try sending a DM on Social Media.

I do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

You agree that, from time to time, I may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by me) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

In no case shall Jonny Jones t/a ESK8 Addict or any employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion, or the limitation of liability, for consequential or incidental damages, in such states or jurisdictions my liability shall be limited to the maximum extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Jonny Jones t/a ESK8 Addict and my parent, subsidiaries, affiliates, partners, officers, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service, or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or I. You may terminate these Terms of Service at any time by notifying me that you no longer wish to use my Service, or when you cease using my website.

If in my sole judgment you fail, or I suspect that you have failed, to comply with any term or provision of these Terms of Service, I may also terminate this agreement at any time without notice and you will remain liable for all amounts due up to, and including, the date of termination; and/or accordingly may deny you access to my Service (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

The failure of me to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by me on this website, or in respect to the Service, constitutes the entire agreement and understanding between you and I, and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and I (including, but not limited to, any prior versions of the Terms of Service).

SECTION 19 - GOVERNING LAW

These Terms of Service, and any separate agreements whereby I provide you Services, shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 20 - CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

I reserve the right, at my sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to my website.

It is your responsibility to check my website periodically for changes. Your continued use of or access to my website or the Service, following the posting of any changes to these Terms of Service, constitutes acceptance of those changes.

Thank you for reading this page. If you have any comments or questions, please contact me.

Jonny @ ESK8 Addict.